Privacy policy

Last updated: September 30, 2025

At Avive Hydration Pty Ltd (“Avive”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following personal information when you engage with Avive:

  • Contact details: your name, email address, phone number, billing and shipping address.

  • Order information: products purchased, payment details (processed securely via Shopify and third-party payment gateways), and transaction history.

  • Account information: if you create an account with us.

  • Marketing preferences: such as your subscription to our mailing list.

  • Website usage information: including cookies, device information, IP address, and browsing behaviour.


How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about purchases, enquiries, or support requests.

  • Send you updates, promotions, and offers (if you have opted in).

  • Improve our website, products, and customer experience.

  • Comply with legal and regulatory obligations.


Sharing Your Information

We will never sell your personal information. We may share it only with trusted third parties who help us deliver our services, such as:

  • Service providers (Shopify, payment gateways, couriers, marketing platforms).

  • Regulatory authorities when required by law.

All third parties are only given access to the information necessary to perform their services and must protect it in line with Australian law.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Sensitive information (such as payment details) is encrypted and processed through secure, PCI-compliant payment gateways.

Please note that while we take all reasonable measures, no method of internet transmission or electronic storage is completely secure. You provide your information at your own risk.

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve site performance and user experience.

  • Analyse traffic and browsing behaviour.

  • Support targeted advertising and marketing (via third-party providers such as Google Analytics or Meta Ads).

You can disable cookies through your browser settings, but some features of the site may not function properly.

Marketing Communications

If you opt in to receive marketing emails or SMS, we may send you updates about Avive Hydration products, offers, and events. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Retention of Information

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • Order and transaction records (kept for at least 7 years to comply with tax and legal obligations).

  • Marketing information (kept until you unsubscribe or request deletion).

  • Customer service correspondence (retained as needed to resolve enquiries).


Children’s Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child, we will delete it promptly.

Data Breaches

In the unlikely event of a data breach involving your personal information, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). This includes assessing the breach, containing any risk, and notifying both affected individuals and the Office of the Australian Information Commissioner (OAIC) where legally required.

Access and Correction

You may request access to, or correction of, the personal information we hold about you. We will respond to such requests in accordance with the Australian Privacy Principles.

Your Rights

You have the right to:

  • Access and correct your personal information.

  • Request that we stop using your personal information for direct marketing.

  • Make a complaint if you believe we have breached the Privacy Act.

If you make a complaint, we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Your continued use of our website and services constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: hello@avivehydration.com